Contact | Burning Bridges AI

What to include

For an AI Burning Bridges generation problem, include the task ID, time of the problem and a description of what went wrong. The current generation format is one portrait, 15 seconds, vertical 9:16, with source audio at 720p or 1080p and a 2,400-credit requirement. For billing, include the order or payment reference and the email address used at checkout. Never send passwords, full card numbers or identity documents.

Billing and refunds

Read the refund policy before submitting a billing request. A failed-generation credit restoration and a payment refund are separate processes. Include the task ID or order reference so the correct transaction can be reviewed.

Privacy and rights reports

Describe the material or personal data concerned and provide the relevant page or video URL. For a rights report, explain your relationship to the material and how to contact you. Do not upload additional sensitive photos just to describe a problem.

Account conversations

Account support uses a private ticket thread so replies and task details stay connected to the right account. The page is public; account tickets require sign-in. Use the contact options below for support, billing or rights reports.

Get in touch

For generation, credit or billing questions, open a support ticket from your account. Include the video ID so we can find the right task.

Open a support ticket